DeeZee. Better known as: We made the mistake but you fix it industries.

Today I was plagued by poor customer service from one of our product suppliers. they are a rather large company and since I know that the sound of my voice won't reach their deaf ears I'll straight out say it, DeeZee industries. Producer of truck accessories.

I post this to find out whether this makes sense because to me it doesn't. A month ago I ordered some bed caps for a 2007 GMC Sierra which despite popular belief is nothing like the 2007 Chevy Silverado. The part number listed in the catalog was 11978b when I ordered them I talked to a gentleman he took the order and I began to wait the 2-3 week arrival period. When they arrived i didn't see them another employee called the customer and he came and picked them up. I received a phone call yesterday of a customer complaining about how he had to wait forever and a day for the product to arrive and in the end it was the wrong part. I was shocked that a company that boasts to be the industry standard would send the wrong item. He returned today with the product and thus began the nuisance. I called DeeZee and after waiting 6 minutes was answered by a lady whose name I can't remember. I explained the situation in detail and when I gave her the part number from their book she said that number didn't exist. I looked in the book and read the number again repeating it very slowly and she asked what it was for. I told her and she said that the number for that product was 11977b I was sent 11987b (if you look above the original number was 11978b) so I thought of the possibility of when I ordered it that they possibly transposed some numbers and accidentally sent the wrong part. Her voice changed to an almost emotionless robotic sound, "I'm sorry I took the order and the number you were sent is the one you ordered i remember it specifically." I talked to a freaking dude the first time but knowing her inability to take responsibility for her own actions refused to dispute the case. She then told me that there would be a 15% restocking fee!! How freaking ridiculous is that?! I'm expected to pay a 15% restocking fee when they're the ones that screwed up in the first place. I said I'd talk to my customer and see what he wanted to do. I snapped after the customer left I went into a black out I regained consciousness when a co-worker asked me why I was muttering profanities to myself. In the end my intent is to discourage anyone from ever supporting the DeeZee coorperation by the purchase of their products. May God have mercy in their ignorant crack tooth hill-billy souls.