Today I was plagued by poor customer service from one of our product suppliers. they are a rather large company and since I know that the sound of my voice won't reach their deaf ears I'll straight out say it, DeeZee industries. Producer of truck accessories.
I post this to find out whether this makes sense because to me it doesn't. A month ago I ordered some bed caps for a 2007 GMC Sierra which despite popular belief is nothing like the 2007 Chevy Silverado. The part number listed in the catalog was 11978b when I ordered them I talked to a gentleman he took the order and I began to wait the 2-3 week arrival period. When they arrived i didn't see them another employee called the customer and he came and picked them up. I received a phone call yesterday of a customer complaining about how he had to wait forever and a day for the product to arrive and in the end it was the wrong part. I was shocked that a company that boasts to be the industry standard would send the wrong item. He returned today with the product and thus began the nuisance. I called DeeZee and after waiting 6 minutes was answered by a lady whose name I can't remember. I explained the situation in detail and when I gave her the part number from their book she said that number didn't exist. I looked in the book and read the number again repeating it very slowly and she asked what it was for. I told her and she said that the number for that product was 11977b I was sent 11987b (if you look above the original number was 11978b) so I thought of the possibility of when I ordered it that they possibly transposed some numbers and accidentally sent the wrong part. Her voice changed to an almost emotionless robotic sound, "I'm sorry I took the order and the number you were sent is the one you ordered i remember it specifically." I talked to a freaking dude the first time but knowing her inability to take responsibility for her own actions refused to dispute the case. She then told me that there would be a 15% restocking fee!! How freaking ridiculous is that?! I'm expected to pay a 15% restocking fee when they're the ones that screwed up in the first place. I said I'd talk to my customer and see what he wanted to do. I snapped after the customer left I went into a black out I regained consciousness when a co-worker asked me why I was muttering profanities to myself. In the end my intent is to discourage anyone from ever supporting the DeeZee coorperation by the purchase of their products. May God have mercy in their ignorant crack tooth hill-billy souls.
Wednesday, May 14, 2008
Monday, May 12, 2008
Mother's Day.
Sunday was mother's day and I was bored. I went to go do the usual Sunday thing, you know Church and all, but the day that is ever so affectionately dedicated to those that we refer to as mom was probably one of the most lack luster Sundays I've had in a long time.
I got to church a little later than normal cause I just mover and my timing is still a little off. I sat in a different spot than I normally do and that I think is what started to throw off my aura. the instructor for the day was one who will be called Mr. Let's-read-straight-out-0f-the-manual-so-i-don't-have-to-really-prepare-my-lesson-at-all Jones. We'll say Jonesy for short. he's a good guy and probably fun to hang out with but has no idea that 8:45 in the morning is not the most efficient way to help people enlighten themselves spiritually by reading for the entire lesson. I hate to have to get up and leave for the most of a lesson but, it was either me get up and leave or stand up half way through and say something loud and inappropriate to resurrect the attention of the quorum. When I came back in for the last five minutes of the reading I found that more than half the quorum was asleep. I was in a downtrodden state. I was hoping for a bit of improvement, but was sadly let down.
Sunday school was OK. The lesson was good, a little thought provoking but nothing to make me want to be a better person.
Sacrament meeting was also alright. The first speaker attempted to make some jokes about how he doesn't know what he'd do with out his mom. Which is funny cause he's 26 or 27 and still living at home and wondering why he doesn't have a girlfriend. He's also a very self righteous person and feels it his obligation to let everyone know that what they're doing is wrong. I can't remember who it was that said it but I read the talk while on my mission but it said that you can't raise anyone to a higher plain than the one that you're on. Let's just say trendy-haircut-non heterosexual-jacket-wearing-boy and his worldly focus mobile should shut the hell up before he gets himself in trouble. Enough said.
The second speaker was funny and the final speaker was short so the rest of the meeting was good. I had to stay after church for a little while because I'm a nice guy and choose to lend my automotive knowledge whenever possible. I went home, changed, went to my parents house and took a nap until my family arrived ate some food and then went went home. I was to say the least shocked at the eventfulness of the day. I'm still trying to think what could I have done differently to make the day better and in the end I think that there was nothing that I could have done to make it any better. It's depressing. I hope that this message reaches the ears of those that make a difference and that said people will take the necessary actions. Till next time, PapaBear.
I got to church a little later than normal cause I just mover and my timing is still a little off. I sat in a different spot than I normally do and that I think is what started to throw off my aura. the instructor for the day was one who will be called Mr. Let's-read-straight-out-0f-the-manual-so-i-don't-have-to-really-prepare-my-lesson-at-all Jones. We'll say Jonesy for short. he's a good guy and probably fun to hang out with but has no idea that 8:45 in the morning is not the most efficient way to help people enlighten themselves spiritually by reading for the entire lesson. I hate to have to get up and leave for the most of a lesson but, it was either me get up and leave or stand up half way through and say something loud and inappropriate to resurrect the attention of the quorum. When I came back in for the last five minutes of the reading I found that more than half the quorum was asleep. I was in a downtrodden state. I was hoping for a bit of improvement, but was sadly let down.
Sunday school was OK. The lesson was good, a little thought provoking but nothing to make me want to be a better person.
Sacrament meeting was also alright. The first speaker attempted to make some jokes about how he doesn't know what he'd do with out his mom. Which is funny cause he's 26 or 27 and still living at home and wondering why he doesn't have a girlfriend. He's also a very self righteous person and feels it his obligation to let everyone know that what they're doing is wrong. I can't remember who it was that said it but I read the talk while on my mission but it said that you can't raise anyone to a higher plain than the one that you're on. Let's just say trendy-haircut-non heterosexual-jacket-wearing-boy and his worldly focus mobile should shut the hell up before he gets himself in trouble. Enough said.
The second speaker was funny and the final speaker was short so the rest of the meeting was good. I had to stay after church for a little while because I'm a nice guy and choose to lend my automotive knowledge whenever possible. I went home, changed, went to my parents house and took a nap until my family arrived ate some food and then went went home. I was to say the least shocked at the eventfulness of the day. I'm still trying to think what could I have done differently to make the day better and in the end I think that there was nothing that I could have done to make it any better. It's depressing. I hope that this message reaches the ears of those that make a difference and that said people will take the necessary actions. Till next time, PapaBear.
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